Most Common Local SEO Myths

I regularly hear things in the Local SEO world that many people believe, but which are completely false. I wanted to put some of these myths to rest by listing out the top Local SEO myths that I run into most frequently.

Deleting your listing in Google My Business actually removes the listing from Google.

Business owners will often question how they can get rid of duplicate listings on Google. One of the more common things people try is claiming the duplicate and then deleting it from the Google My Business Dashboard. When you go to delete a listing, you receive a scary message asking if you're sure you want to do this.

Still exists on Google Maps and will often still rank, provided you didn’t clear out all the categories/details before you deleted it. The only time you’d really want to delete a listing via GMB is if you no longer want to manage the listing.

Google confirms this in their help center article:

When you delete a local page, the corresponding listing will be unverified and you will no longer be able to manage it. Google may still retain business information from the page and may continue to show information about the business on Maps, Search, and other Google properties, including marking the business as permanently closed, moved, or open, depending on the information that’s known about the business.

Failure to claim your page means your business won’t rank anywhere.

I’m sure most of you have received those annoying phone calls that say: “Your business is not currently verified and will vanish on Google unless you claim it now!”. First of all, consider the authority of the people who are calling you. I can say with certainty they are not experts in this industry, or they wouldn’t resort to robo-calling to make sales.

The Moz Local Search Ranking Factors does list verifying your listing as #13 for making an impact on ranking in the 3-pack, but this is often because business owners add more data to the listing when they verify it. If they left the listing exactly how it was before verifying, the verification “status” would not likely impact the ranking much at all. We often see unverified pages outranking verified ones in really competitive markets.

"Professional/Practitioner" listings on Google are considered duplicates and can be removed.

Google often creates listings for the actual public-facing professionals in an office (lawyers, doctors, dentists, realtors, etc), and the owner of the practice usually wants them to disappear. Google will get rid of the listing for the professional in two different cases:

• The professional is not public-facing. Support staff, like hygienists or paralegals for example, don’t qualify for a listing and Google will remove them if they exist.
• The business only has one public-facing individual. For example, if you have a law firm with only one lawyer, Google considers this to be a “Solo Practitioner” and will merge the listing for the professional with the listing for the office. Their guidelines state to “create a single page, named using the following format: [brand/company]: [practitioner name].”

In the case that the professional has left your office, you can have the listing marked as moved if the professional has retired or is no longer working in the industry. This will cause it to vanish from the search results, but it will still exist in Google’s back-end. If the professional has moved to a different company, you should have them claim the listing and update the address/phone number to list their new contact information.

Posting on G+ helps improve your ranking.

No, posting on G+ will not cause your ranking to skyrocket, despite what the Google My Business phone support team told you.

Phil Rozek explains this best: “It’s nearly impossible for people to see your Google+ posts unless they search for your business by name. Google doesn’t include a link to your 'Plus' page in the local pack. Google doesn’t even call it a 'Plus' page anymore. Do you still believe being active on Google+ is a local ranking factor?”

"Maps SEO" is something that can be effectively worked on separately from "Organic SEO."

I often get small business owners calling me saying something along the lines of this: "Hey, Joy. I have an SEO company and they’re doing an awesome job with my site organically, but I don’t show up anywhere in the local pack. Can I hire you to do Google Maps optimization and have them do Organic SEO?"

My answer is, generally, no. “Maps Optimization” is not a thing that can be separated from organic. At Local U in Williamsburg, Mike Ramsey shared that 75% of ranking local listings also rank organically on the first page. The two are directly connected — a change that you make to your site can have a huge influence on where you rank locally.

If you're a local business, it's in your better interests to have an SEO company that understands Google Maps and how the 3-pack works. At the company I work for, we've always made it a goal to get the business ranked both organically and locally, since it’s almost impossible to get in the 3-pack without a strong organic ranking and a website with strong local signals.

Google employees are the highest authority on which ranking signals you should pay attention to.

Google employees are great; I love reading what they come out with and the insight they provide. However, as David Mihm pointed out at Local U, those employees have absolutely no incentive to divulge any top-secret tips for getting your website to rank well. Here are some recent examples of advice given from Google employees that should be ignored:

• Duplicate listings will fix themselves over time.
• Posting on Google+ will help your ranking (advice given from phone support reps).
• If you want to rank well in the 3-pack, just alter your business description.

Instead of trusting this advice, I always suggest that people make sure what they're doing matches up with what the pros are saying in big surveys and case studies.

“More links are better than more content”

In the past, building as many links as possible without analyzing the linking domain was how SEO typically worked. By doing this, your website was sure to rank higher. Building links is still a very important part of ranking factors. According to Searchmetrics, it is still top 5 most important rankings factors, but you must build links in a much different manner than you used to.

This is something that often comes along with the question, “Which should I invest in, link building or content generation?” Links are an important part of your website’s authority (even with the changing link landscape). However, if you have budget to invest in your website, I would say, “Hire someone to write for you.”

Too often, when businesses hire someone to do link building, they focus on the quantity of links rather than their quality -- but linking is not a numbers game anymore (far from it, actually). You should focus on having relevant and diverse sources that link to relevant pages.

Setting a huge service area means you’ll rank in all kinds of additional towns.

Google allows service-area businesses to set a radius around their business address to demonstrate how far they're willing to travel to the customer. People often set this radius really large because they believe it will help them rank in more towns. It doesn’t. You will still most likely only rank in the town you're using for your business address.

When your business relocates, you want to mark the listing for the old location as closed.

The Google My Business & Google MapMaker rules don’t agree on this one. Anyone on the Google MapMaker side would tell a business to mark a listing as "closed" when they move. This will cause a business listing to have a big, ugly, red "permanently closed" label when anyone searches your business name.

If your listing is verified through Google My Business, all you need to do is edit the address inside your dashboard when you move. If there's an unverified duplicate listing that exists at your old address, you want to make sure you get it marked as "Moved."

Google displays whatever is listed in your GMB dashboard.

Google gives business owners the ability to edit information on their listing by verifying it via Google My Business. However, whatever data the owner inputs is just one of many sources that Google will get information from. Google updates verified listings all the time by scraping data from the business website, inputs from edits made on Google Maps/MapMaker, and third-party data sources. A recent case I’ve seen is one where Google repeatedly updated an owner-verified listing with incorrect business hours due to not being able to properly read the business hours listed on their website.

“Keyword optimization is THE key to Local SEO”

Until search engines are able to enter our brains and read our thoughts, we’ll always need to use written language in order to make search queries. We need to use keywords to communicate. It used to be important that you write your content with the keyword incorporated exact match, but now Google uses latent semantic indexing (LSI), which was conceived around February of 2004 and became more and more prominent within search through every update.

With this type of indexing, the contents of a webpage are crawled by the search engine and the most common words or phrases are combined and identified as the keywords of that page. LSI also looks for synonyms that related to your target keywords. Today, it’s important to optimize your page for the user experience; this means that you do not have to place your keywords word-for-word in the content. Write the content for the user. By using synonyms and related terms, the search engines will still understand what your goal is.

That being said, it’s important to realize that Google is no longer trying to match the keywords you type into its search engine to the keywords of a web page. Instead, it’s trying to understand the intent behind the keywords you type so it can match that intent to relevant, high-quality content. The bottom line: search engines of the future aren’t going to punish folks for under using keywords or failing to have an expertly crafted, keywordoptimized page title ... but they will continue to punish folks for overusing keywords.

“Local SEO doesn’t matter anymore”

This myth couldn’t be further from the truth. If you’re a local business, optimizing for local search won’t only help you get found, but it will help you get found by people who are nearby and more likely to buy from you.

If you are a local business, having a website isn’t enough to rank well in Google’s local search listings. If you want to rank well you need to unlock, verify, and optimize a Google+ Business Page (referred to more recently as a Google My Business Page). If you want to maximize your search traffic from Google, treat your Google Business Page as you would your website, and optimize accordingly.

Looking forward, Google will continue to take steps to bubble the best local content to the surface of search results. Need some proof? In July of 2014, Google took a major step in this direction with the release of its new Pigeon algorithm. The algorithm treats local search rankings more like traditional search rankings, taking hundreds of ranking signals into account. Pigeon also improved the way Google evaluates distance when determining rankings.

The bottom line: local SEO matters, probably more so now than ever before.